Q: What time is check-in?

A: After 3 PM.

 

Q: What time is check-out?

A: 10 AM.

 

Q: I would like to do an early check-in.

A: It may be possible depending on the reservation situation. Please consult us regarding the fee.

 

Q: I would like to extend my check-out time.

A: It may be possible depending on the reservation situation. An extension fee of 2,000 yen per hour will apply.

 

Q: If I can't make it by check-in time, can I still make a reservation?

A: Self check-in using a key box is available, but we will need to verify your identity with a security camera.

 

Q: I have large luggage, can I leave it before or after check-in?

A: We apologize, but we cannot store your luggage for any reason.

 

Q: I would like to make a reservation without ID...

A: We apologize, but we strictly adhere to government guidelines here, so we cannot accept reservations without ID.

 

Q: Can I use a student ID as identification?

A: We apologize, but we cannot accept reservations with a student ID.

 

Q: I want to cancel, is there a cancellation fee?

A: Cancellation fees vary by site. Please check the site where you made your reservation.

 

Q: I want to send luggage to the room.

A: This facility requires room registration, so we cannot deliver luggage to your room. Please consult us in advance.

 

Q: Can I order takeout?

A: Please refrain from doing so.

 

Q: Can I cook in the room?

A: We provide cooking utensils such as pots, frying pans, knives, and a microwave, as well as dishes and cutlery. Please feel free to use them. However, there are no toasters or countertop stoves available. Thank you for your understanding.

 

Q: Is there a convenience store, restaurant, or supermarket nearby?

A: There is a supermarket and convenience store within a 2-3 minute walk.​